Booking School Programs FAQs
How do I book a school program?
For all booking requests and program information, please call Glenbow Museum bookings staff at (403) 268-4110, Monday to Friday, 8:00 am to 4:00 pm.
When should I book?
All programs must be booked at least two weeks in advance.
What do I need to book a school program?
Please have the following information ready at the time of booking:
- Credit card number and expiry date - The credit card will only be charged if an alternative payment is not provided upon arrival or if less than two weeks' notice is given to cancel or reschedule a program or visit.
- Title of program
- Preferred date(s) and time(s) - when planning the time required for a school program, add at least fifteen minutes for arrival and fifteen minutes for departure
- Grade, number of students, number of special needs students, number of adult supervisors, and any special requests
A confirmation letter and bookings agreement form will be faxed to the school. Please review your booking and fax the signed bookings agreement form to (403) 262-4045. Your booking will not be confirmed until we have received the signed bookings agreement form.
Please download the Educator Welcome Package at http://dev.glenbow.org/programs/school/resources.cfm for information on how to prepare for your visit.
Additional travel costs may apply to school outreach programs held outside Calgary city limits.
When should we arrive for our program?
Please arrive 15 minutes before your scheduled program. If delayed, contact (403) 268-4110 as soon as possible. If you arrive more than 30 minutes late, your program(s) will be cancelled and you will be charged $70 cancellation fee per program, unless we are notified in advanced.
How do I cancel or reschedule a program?
Any cancellations or changes to your booking(s) must be made through the Glenbow Museum Bookings Office - (403) 268-4110 - and confirmed in writing by Glenbow Museum bookings staff at least two weeks prior to your arrival date. Failure to provide two weeks' notice will result in a $70 cancellation fee per guided program or guided visit per class. This fee will be charged to the credit card provided at the time of booking.
Please limit changes to your itinerary. More than one change will result in a $25 administration fee per change.
How many students can participate in a program?
In order to ensure program quality, a maximum of 35 students per program is allowed. The credit card used at the time of booking may be charged for an additional program if the numbers exceed 35 students per program. Please do not combine classes as it compromises the program quality
What should we bring to the museum?
Please bring lunch bags and necessary supplies only. If sketching or writing, please provide students with a hard surface to write on (journals, notebooks, pencils, etc). Clipboards and pens are not allowed in the galleries. Please leave your backpacks at school. Our coat room has limited space and backpacks are not allowed on exhibit floors.
Can we visit the museum without participating in a program?
Yes! You can book a Glenbow Discovery Adventure which is guided visit led by a Museum Educator. This visit allows students to explore Glenbow’s many galleries and reflect on their experiences through sketching and journaling. Souvenir sketchbooks are provided at no additional cost.
How many adult supervisors do we need?
We strongly request a ratio of one supervising adult to every five students. Participating teachers and adult supervisors are required to remain with their groups at all times. Additional adults accompanying the group are required to pay the adult group admission fee, except when required for special needs students.
What is the ARC Discovery Room?
The ARC Discovery Room is not open to school groups (unless you have booked a studio-based school program).
What do I need to prepare before our visit?
Please discuss museum rules with your students and provide them with name tags. Museum Educators like to refer to students by their names! An Educator Welcome Package detailing these rules and a name tag template is available at http://dev.glenbow.org/programs/school/resources.cfm. Please copy these rules and distribute to your adult supervisors.
How do we pay?
Full payment is due upon arrival. The credit card used at the time of the booking will be charged if an alternate method of payment is not received on or before the day of your visit. We accept cash, cheque, debit, American Express, MasterCard and Visa.
Where can we eat lunch?
Limited lunchroom accommodations are available at Glenbow Museum and must be booked in advance. Groups may also eat lunch outdoors at Olympic Plaza or indoors at the City Hall Atrium. Hallways outside Glenbow Museum (Telus Convention Centre concourse and +15) cannot be used for eating lunches.
How do we get to the Glenbow Museum?
Glenbow Museum is located at 130 - 9th Avenue SE. There is a vehicle drop off/pick up lane on 9th Avenue between Centre Street and 1st Street SE.